What Moments of Truth is about
Moments of Truth is a club quality discussion tool. It helps members look at the club experience honestly: first impressions, meeting quality, member participation, growth, and whether the club feels welcoming and effective.
The value is not in filling out a worksheet for its own sake. The value is in noticing where the club is strong, where it is drifting, and what to change first.
How to run it well
Keep the discussion concrete. Talk about what members and guests actually experience, not what the club hopes people experience.
- -Use real examples from recent meetings.
- -Discuss what guests see in the first ten minutes.
- -Look at how new members are welcomed and retained.
- -Capture a short list of actions, not a long wish list.
- -Revisit the results after the club changes something.
When to use it
Moments of Truth is most useful when the club feels stuck, when retention drops, or when officers want a clearer picture of what members are actually experiencing.
What good looks like
A good discussion ends with clarity. The club knows what it does well, what needs work, and who will own the first step after the meeting ends.